1. Introduction Daisy Dermal Clinic Pty Ltd trading as Daisy Dermal Clinic (we, us, our) is committed to protecting the personal and sensitive health information that we collect, store, and use when you engage our clinical dermal services and/or when you visit our website: https://daisyclinic.com.au (Site). We manage your information in strict accordance with the requirements of the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth).
By accessing our Site, booking an appointment, or disclosing personal and medical information at our clinic, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy.
This Privacy Policy applies to all personal information collected by Daisy Dermal Clinic, whether submitted online through our Site and booking systems, or disclosed in person within our clinic environment.
2. Collection Of Your Personal Information Daisy Dermal Clinic collects personally identifiable and sensitive health information about you to ensure safe and effective clinical treatments. This includes:
Your full name, date of birth, and gender;
Your contact information, including your email address, phone number, and residential address;
Payment and billing details. Please note: Credit card information is never stored by us on our servers;
Sensitive medical information, including but not limited to skin conditions, allergies, medical history, pregnancy status, and current medications;
Details of products and services we have provided to you or that you have enquired about, and our responses;
Clinical notes, treatment parameters, and before-and-after photographs relating to your skin and laser treatments; and
Any other personal information volunteered directly by you (such as feedback, survey responses, or communications with our customer support).
3. Why Daisy Dermal Clinic Collects and Stores Your Information We collect, store, and use your personal and medical information for the following purposes:
To safely assess, plan, and perform your dermal and laser therapies;
To contact and communicate with you regarding your skin treatments or to process your product orders;
For internal record-keeping, clinical history compliance, and administrative purposes;
To send you email newsletters and direct marketing updates regarding our website and services. This will only apply if you have registered or subscribed to our mailing list, and you may unsubscribe at any time;
To process, confirm, reschedule, or cancel your clinic appointments;
To send automated SMS appointment confirmations and reminders;
To tailor your experience of our Site and personalise our communications to you;
To manage billing, process payments, and administer booking deposits;
To compile de-identified statistics to identify user demands and assist us in meeting customer needs generally.
4. Disclosure of Your Personal Information We do not and will not sell, rent, trade, or deal in personal or customer information. We will never disclose your personal details to a third party except to comply with a legal requirement (such as a law, regulation, court order, subpoena, or warrant) or to protect the rights, property, or safety of Daisy Dermal Clinic, our customers, or third parties.
From time to time, we may disclose your personal information (on a strictly confidential basis) to trusted service providers who assist us in operating our business, such as clinic booking software, secure payment gateways, website hosting, and delivery services. They must agree to comply with our privacy standards. Some of our systems providers may host data overseas and may not be subject to Australian Privacy Laws; please contact us if you require specific details.
Change of Control: If there is a change of control in our business (whether by merger, sale, transfer of assets, or otherwise), customer information, which may include your Personal Data, could be disclosed to a potential purchaser under a strict confidentiality agreement. We would only disclose your information in good faith.
All personal and clinical information collected from you is protected by our secure server software, which encrypts customer information before it is sent to us.
5. Site User Experience & Cookies A cookie is a small file placed in your web browser that collects information about your web browsing behaviour to help us analyse website traffic and provide a better visitor experience. Cookies do not access information stored on your computer or any personal data. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our Site.
Cookies may also be used to serve relevant ads to website visitors through third-party services such as Google AdWords/Analytics. These ads may appear on this website or other websites you visit. If you wish to opt out of Google Analytics tracking, you may do so at: https://tools.google.com/dlpage/gaoptout/.
Our Site includes social media features (such as Facebook and Instagram buttons). These features may collect your IP address and set cookies to function properly. Your interactions with these features are governed by the privacy policy of the respective social media company.
6. Protecting and Maintaining Personal Information We take all reasonable and industry-standard technical steps to protect the personal, medical, and payment information we hold from unauthorised access, loss, misuse, modification, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we use encrypted payment gateways, we cannot completely warrant the absolute security of information sent over the internet. You transmit online information at your own risk.
It is your responsibility to advise us in writing via email of any changes to your personal or medical information (such as changes to medications or health status) to ensure our records remain accurate, safe, and up to date for your treatments.
7. Accessing Your Personal Information & Concerns If you have any questions, concerns, or complaints about how we handle your personal information, or if you wish to request a correction to your details, please contact us at: info@daisyclinic.com.au. We take all privacy matters seriously and will respond to your enquiry within 48 hours.
This document represents our Privacy Policy as of May 2026. We may modify this policy at any time at our sole discretion, and all modifications will be effective immediately upon our posting of the updates on this website.
