Our refund and returns policy for retail products lasts 14 days. If 14 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your skincare product must be unused, unopened, and in the same condition that you received it. It must also be in the original sealed packaging.
Prepaid Treatment Packages: All prepaid treatments and service packages (including Laser Hair Removal, Sylfirm X, and Dermapen 4 bundles) are non-refundable, non-transferable to other individuals, and expire 12 months from the date of purchase.
Gift Cards: Gift vouchers and digital gift cards cannot be returned or redeemed for cash.
Opened Skincare Products: Due to hygiene and health regulations, we do not accept returns on used or opened personal care items unless an adverse allergic reaction is clinically proven.
To complete your return, we require a receipt or proof of purchase.
All appointments, cancellations, and booking deposits are governed strictly by our Cancellation Terms.
Please note that failure to provide a minimum of 48 hours’ notice for cancellations or rescheduling will result in the forfeiture of your deposit or a session deduction from your prepaid package, as outlined in our clinic policy.
In accordance with Australian Consumer Law, Daisy Dermal Clinic does not offer refunds on cosmetic treatments, clinical procedures, or prepaid packages for a change of mind.
While we always strive to deliver the highest standard of dermal therapies, clinical outcomes vary depending on individual skin types, genetics, lifestyle, and aftercare compliance. Therefore, no guarantees can be made regarding specific treatment results, and refunds will not be issued based on perceived lack of results.
Once your returned retail item is received and inspected, we will notify you via email or SMS regarding the approval or rejection of your store credit or exchange.
In the rare event that you experience an adverse allergic reaction to a prescribed retail product (such as Circadia Skincare), please notify the clinic within 48 hours of use.
We require clear photographic evidence or an in-clinic skin assessment.
If an adverse reaction is clinically confirmed, we will happily provide a replacement product, an alternative treatment credit, or a refund for that specific item.
We only replace products if they are defective, damaged during transit, or cause an immediate verified allergic reaction.
For detailed information regarding shipping costs, delivery times, and packaging discrepancies for online orders, please refer to our Shipping & Returns Policy [Link para a nova página de envio].
Contact us at info@daisyclinic.com.au or visit us at Shop 3, 65 Pierce Ave, Little Mountain, QLD 4551 for any questions related to product returns, refunds, or consumer rights.
