The Daisy Dermal Clinic requires a minimum of 48 hours’ notice to cancel or reschedule an appointment.
Your time with us is valued! We work hard to provide the highest level of clinical service and care for our clients, which is why we require specific timeframes and systems to uphold that standard. Like every small business, late cancellations and missed appointments weigh heavily on our operations.
To secure your clinical appointment online, in-clinic, or via phone, the following booking terms apply:
Standard Skin & Advanced Treatments: We require a 50% deposit to secure all standard returning appointments.
Initial Skin Consultations: Full upfront payment of $80 is required at the time of booking. This $80 consultation fee is 100% redeemable strictly on premium skincare products purchased on the day of your appointment to kickstart your home-care journey.
Initial Laser Hair Removal Consultations: Full upfront payment is required at the time of booking ($50 for Small to Medium Zones / $80 for Large Zones & Full Body). This booking fee is 100% redeemable and will be deducted from the price of your laser treatment performed on the day.
Booking fees are utilised as a bond to secure your dedicated clinic time and to settle cancellation charges if necessary. If you cancel with insufficient notice, the booking fee or advanced payment will be forfeited.
Upon making a booking: You will receive an email outlining your appointment details with a link at the bottom to reschedule or cancel if needed.
48 hours prior: We will send a confirmation text message to your mobile. You will have 24 hours to confirm or make changes.
Please note: We strictly do not accept cancellations made via social media (Instagram/Facebook DM).
We understand that emergencies arise; however, to protect our small business and cover operating costs, insufficient notice due to illness or schedule adjustments will still incur standard cancellation fees.
Your booking fee or consultation payment is strictly NON-REFUNDABLE. However, it can be rolled over to your next rescheduled appointment time, provided the minimum 48 hours’ notice is given.
48 hours or more notice: No fee. Your payment will be held securely on your account and transferred to your next rescheduled appointment.
Within 24 hours’ notice: You will be charged 50% of the total treatment cost. For Initial Skin or Laser Consultations, the advanced booking payment ($50 or $80) will be entirely forfeited.
Within 3 hours / No-Show: You will be charged the full (100%) cost of the service booked.
Any outstanding cancellation fees must be paid in full via the payment request link before you are able to book future appointments.
To get the most out of your dermal therapy, please arrive on time. If you are late, we cannot run past your scheduled end time out of respect for our next paying clients. Lateness will shorten your treatment time, but standard service fees still apply.
For the consideration of our clinical environment, we kindly ask you to switch your mobile phone to silent mode while in the clinic.
If you are unable to attend at the last minute, you are welcome to send your mum, partner, or best friend to take your place. In this instance, all cancellation fees will be waived! Just notify us of their name ahead of time.
Payment of your booking deposit constitutes automatic agreement to these terms and conditions.
