The Daisy Dermal Clinic requires a minimum of 48 hours’ notice to cancel or reschedule any appointment.
Your time with us is highly valued. We work diligently to provide the highest level of clinical service and care, which is why we require specific timeframes and systems to uphold that standard. Like every small business, late cancellations and missed appointments weigh heavily on our daily operations.
BOOKING FEES & INITIAL CONSULTATIONS To secure your clinical appointment online, in-clinic, or via phone, the following booking terms apply:
New Client Consultations & Assessments: Full upfront payment is required at the time of booking to secure our clinical time. However, these initial fees are 100% redeemable on the day of your appointment to kickstart your journey!
Standalone 3D Skin Analysis ($120): Please note that the $120 fee paid online secures your expert clinical diagnosis and 30-minute dedicated time. This $120 booking fee will be 100% credited toward a full corrective homecare regimen (minimum of 3 prescribed Circadia products) purchased on the day to kickstart your journey. This credit cannot be redeemed against single product purchases.
Skin Reset & Renewal Treatment ($147): Your upfront payment is 100% redeemable toward your customized treatment plan or prescribed clinical homecare purchased on the day.
Advanced Scalp & Hair Audit ($150): Your booking fee is 100% redeemable toward your tailored scalp recovery plan or prescribed homecare products purchased during your visit.
Advanced Medical Laser Consultation & Clinical Patch Test ($100): This booking fee is 100% redeemable and will be directly deducted from the price of your first laser session or treatment course secured on the day.
All booking deposits and advanced fees are utilized as a secure clinical bond on your account to reserve your dedicated session.
APPOINTMENT INFORMATION & BOOKING CONFIRMATION
Upon making a booking: You will receive an email outlining your appointment details with a link at the bottom to reschedule or cancel if needed.
48 hours prior: We will send a confirmation text message to your mobile. You will have 24 hours to confirm or make changes.
Please note: We strictly do not accept cancellations made via social media (Instagram/Facebook DM). All changes must be made via the booking link, email, or phone.
CANCELLATION POLICY We understand that emergencies arise; however, to protect our small business and cover operating costs, insufficient notice due to illness or schedule adjustments will still incur standard cancellation fees. Your booking fee or consultation payment is strictly NON-REFUNDABLE. However, it can be rolled over to your next rescheduled appointment time, provided the minimum 48 hours’ notice is given.
CANCELLATION FEES
48 hours or more notice: No fee. Your payment will be held securely on your account and transferred to your next rescheduled appointment.
Less than 48 hours’ notice: You will forfeit your 50% deposit. For New Client Consultations, the advanced booking payment will be entirely forfeited.
Within 3 hours / No-Show: You will be charged the full (100%) cost of the service booked.
Any outstanding cancellation fees must be paid in full via the payment request link before you are able to book future appointments.
LATENESS POLICY To get the most out of your dermal therapy, please arrive on time. If you are late, we cannot run past your scheduled end time out of respect for our next scheduled client. Lateness will shorten your treatment time, but standard service fees will still apply in full.
MOBILE PHONES & CLINIC ENVIRONMENT For the consideration of our clinical environment and the relaxation of all guests, we kindly ask you to switch your mobile phone to silent mode while in the clinic.
SHARE THE LOVE! If you are unable to attend at the last minute, you are always welcome to send your mum, partner, or best friend to take your place. In this instance, all cancellation fees will be waived! Just notify us of their name ahead of time so we can update their clinical file.
Payment of your booking deposit constitutes automatic agreement to these terms and conditions.
